At Sun Health Clinic, we are commited to providing the best care to all patients. When an appointment is scheduled, that time has been set aside specifically for you, and if it is missed without adequate notice, that time cannot be used to treat another patient. Therefore, we require a non-refundable booking deposit which counts towards your treatment fee.
You may reschedule your appointment via the confirmation email 48 hours before the appointment, or you may email sunhealthandwellness@gmail.com. Please understand we do not accept bookings or rescheduling appointments via social media chats.
- If you miss an appointment without contacting us within the required time, this is considered a missed appointment.
- If you miss a coupon, package, or voucher booked treatment, it is considered as used and cannot be rescheduled.
- If you are late for a scheduled appointment without prior notice, we will attempt to accommodate you, and this may end up being a shortened treatment. However, it will still count as a treatment for the purposes of coupons, packages and vouchers.
- If you cancel an appointment, please understand we do not refund deposits.
- If you cancel more than 48 hours before your booked appointment, you may reschedule the appointment to a different time. But if you cancel or miss your appointment again after rescheduling, we reserve the right to decline treatment and/or charge a cancellation fee.
All prices listed in our clinic and on our website are in Australian dollars and are inclusive of any Australian Goods and Services Tax (as applicable).The prices indicated may be changed at any time without advance notice. However, the treatments shall be charged at the price when purchased.
Where you pay by payment card, you warrant that you have the necessary rights to use the payment card and that you are fully authorised to use it to pay for the order. You also warrant that this payment card provides access to sufficient funds corresponding to the total cost of the order.
It is the your responsibility to:
- Ask any questions you have and provide physicians at Sun Health Clinic an accuarate medical history and other relevant information before consenting to treatment by signature.- Follow treatment after-care protcols for optimal result
- Book appointments and complete all treatments within required time for coupons and treatment packages
- Attend appointments on time
Please also consult with your own physician or health care practitioner regarding the information received from us. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition.
We offer a range of package treatments that can include single or multiple types of treatments over a defined period of time. These treatments are customised to the specific requirements of each patient, with the goal of achieving a specific result by multiplying a single treatment or combining multiple treatments.Our package treatments are non-refundable, non-transferable, no cash value, not subject to coupons or specials unless specified, and the full treatment must be completed in the defined time.
All our vouchers and coupons have specific rules that apply, including:
- They cannot be used in conjunction with other vouchers and specials.
- They have an expiry date.
- They can only be used for individual treatments over a stated price on the coupon.
- Only one voucher can be used per visit to the clinic.
- They are not applicable to products.
- They are not transferable.
If you purchase treatments through our website or in our clinics, we may store your credit card details (via acuity booking system). If you purchase a treatment from us, you agree to the storage of those details. However, if you are at all concerned with the potential security of this secure storage process, you may request that we do not store this information.
Generally, refunds will not be provided for products or treatments purchased from us. Treatment results and longevity can vary from patient to patient, we do not offer refund on treatments we have provided. We will provide refunds of products and treatments sold to you where we are required to do so by Australian Consumer Law, including:
- For any products or treatments purchased which we are unable to provide to you; and
- If you purchase a pre-paid treatment and subsequently do not wish to provide us with the information (e.g. consent form) that we require to provide that pre-paid treatment to you (in this case, we obtain the right to keep the booking deposit).
General medical advice on this website is for educational and informational purposes only, comprising of collated evidence as well as expert recommendations, insights, and tips that are solely the opinion of the authors, and do not substitute for consultation with a registered medical practitioner. Always seek the advice of your regular doctor regarding medical conditions. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. If you think you may have a medical emergency, call 000 or go to the nearest emergency room immediately. The views expressed on this website have no relationship to those of any academic, hospital, practice, or other institution with which the authors are affiliated with. No doctor-patient relationship is created by this website or its use.
In preparation of this website, including without limitation every page accessible throughout, every effort has been made to offer the most current, accurate, and clearly expressed information possible. Inadvertent errors in information may occur. In particular but without limiting anything here, Sun Health And Wellness disclaims any responsibility for typographical errors and inaccuracy of the information that may be contained on the Sun Health And Wellness website. The information and data included on the website have been compiled by Sun Health And Wellness staff from a variety of sources, and are subject to change without notice to the user. Sun Health And Wellness makes no warranties or representations whatsoever regarding the quality, content, completeness, suitability, adequacy, sequence, accuracy, or timeliness of such information and data.
By using the Sun Health And Wellness website, the user assumes all risks associated with the use of this website, including any risk to the user's computer, software or data being damaged by any virus, software, or any other file which might be transmitted or activated via the Sun Health And Wellness or user's access to it. Sun Health And Wellness shall not in any event be liable for any direct, indirect, punitive, special, incidental, or consequential damages, including, without limitation, lost revenues, lost profits, ill health, or death arising out of or in any way connected with the use or misuse of the information or lack of information on the Sun Health And Wellness website or with the delay or inability to use this website, or from any information, documents, services, software, or other material obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if Sun Health And Wellness and/or any of its employees or agents has been advised of the possibility of damages. Sun Health And Wellness shall not be liable for any loss or injury caused in whole, or in part, by its actions, omissions, or contingencies beyond its control, including in procuring, compiling, or delivering the information, or arising out of any errors, omissions, or inaccuracies in the information regardless of how caused, or arising out of any user's decision, or action taken or not taken in reliance upon information furnished.
Our Terms and Conditions are subject to change from time to time without notice. Past terms and conditions and privacy policies can be accessed on request by written notice to us. You can make this request by emailing sunhealthandwellness@gmail.com