We respect the privacy of all individuals who visit our website and clinic and are committed to the responsible and appropriate handling of all personal information. The Privacy Policy outlines how we collect and handle your personal information, the type of personal data we collect, how the information is used, with whom we share it and your rights regarding our use of this information.
Personal information is collected so that we can:
- Understand your requirements and provide you with the appropriate product or service by assessing, diagnosing and treating a patient's presenting issue or concern.
- Monitor the progress of our treatments to you and to tailor the services to best suit your needs.
- Gather and aggregate data for reporting, analytics and research purposes to assist us in the way we develop, manage and deliver products and services.
- Manage, train and develop our employees.
- To undertake administrative, marketing (including direct marketing) promotional activities as well as planning future requirements.
- As required or permitted by law, including the Privacy Act (for example, during a court case).
The type of information we may collect and hold includes:
- Personal details (name, address, date of birth, email address, phone numbers, Medicare number)
- Your medical history
- Notes made during the course of a medical consultation
- Referral to other health services providers
- Results and reports received from other health service providers; and
- Credit card or direct debit information for billing purposes.
Wherever practicable we will only collect information from you personally or from a person responsible for you. However, we may also need to collect information from other sources such as treating general practitioners, specialists, radiologists, pathologists, hospitals and other health care providers.
We will treat your personal information as strictly private and confidential. The personal information we gather is used exclusively to facilitate the safe and effective delivery of our services. We will not disclose your personal information to any third party unless required by law or authorised by you. All staff members are trained on the importance of confidentiality and privacy and are bound by non-disclosure agreements.
We store your information in secure physical and digital formats and that are protected by passwords and or varying access levels to protect it from unauthorised access, modification, or disclosure. Our clinic adheres to industry standards for data protection and is committed to continuous improvement in maintaining confidentiality. Credit card information is stored in Acuity Scheduling, we are not liable for any damages as a result of any data breaches.
You may request access to or an update of your personal information at any time. We request that you put your request in writing and we will respond to it within a reasonable time.
Please direct any queries, complaints, requests for access to medical records to: sunhealthandwellness@gmail.com
Our Terms and Conditions and Privacy Policies are subject to change from time to time without notice. Past terms and conditions and privacy policies can be accessed on request by written notice to us. You can make this request by emailing sunhealthandwellness@gmail.com
By visiting our clinic and using our services, you consent to the collection, use, and storage of your personal information as outlined in this statement.